System Manager > System Defaults > SD-T Service Repair & RMA Defaults

SD-T Service Repair & RMA Defaults

Show BOM In Release Serv/Repair

This controls whether you can see the Work Order BOM when releasing a Service/Repair order for shipping to calculate the costs and indicate which components would appear itemized on the invoice.

Service/Repair Location

This defines the default inventory Location to be used for Service/Repair orders. If this Location has been designated a Service Location in IN-L-B Enter/Assign Locations then stock status and inventory inquiry will ignore the inventory in this Location when calculating available stock.

Add Misc. information in SR-A & E?

If this is Y, then SR-A and SR-E will bring up a new program when saving to enter additional fields that may apply to the service/repair order. These fields are user defined and the description on the screen can be defined using SM-R Multi Language Maintenance

Allow RMA info changes in RM-C

Indicate whether RMA receiving can also make changes to fields such as Reason for Return and Warranty Status

Control RMA Return Codes

Indicate whether RMA Reason for Return entries are controlled based on the list entered in RM-E Enter RMA Return Codes. Y means the reason entered must be on the list; N means any reason can be entered; A means any reason can be added to the list on the fly and R means a Reason for Return is required.

RMA Restock Item Number

Enter the item number (Type N) to be used for Restocking Charge on returns

RMA Restock Flat Charge or %

Enter F for a flat charge or P for a percentage of the return value

RMA Restock charge or % Amt

Enter the default amount or percentage to be charged for restocking

RMA Credit Item Number

Enter the item number (Type N) to be used for customer credit sales orders on returns of defective items

Enter Ship Tracking # in SR-E

Enter Y to allow entry of the freight carrier tracking number in SR-E Release S/R Order

Generate S/R WO in SR-A (Y/N/A)

Enter Y to automatically generate Work Orders when saving a Service/Repair order or A (Ask) to be prompted whether to generate the order.

Allow Upd RMA Reasons after Disp

Enter Y to allow RMA Reason for Return to be changed after the RMA disposition has been entered.

Convert RMA to S/R Quote (Y/N/A)

Enter Y for RMA to convert to S/R Quote when Repair Disposition is selecter, N to convert to S/R Order and A to ask at the time of conversion.

S/R Generate WO with Standard BOM & Routing

Enter Y to use Standard BOM & Routing on S/R Order, N to use blank and A to ask.

RM-D Autopost Credit Memo (Y/N/A)

Enter Y to autopost a credit memo when so dispositioned in RM-D Disposition RMA or A to Ask whether to post