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Purpose of Program

This program allows entry of a CAR originating either in Production (in-house rejection), at Receiving (Supplier rejection) or in response to an RMA (Rejected by customer after shipment) and resulting action and follow-up.  It can also be used to enter action and follow-up to a CAR originating from an NCR.

General Program Operation

Enter the CAR number or allow the system to pull the next number when the CAR is saved.  Next enter the item number rejected and, if known, the component causing the rejection.  Drawing and Rev are optional.  Enter the Quantity and Defect type, indicate whether inventory.

 

To enter Action and follow-ups complete the fields on the bottom half of the screen. The initiator of the CAR assigns it to an owner who then logs in to the program and creates an action and assigns a team of people to pursue the action.  As the action is pursued the CAR will document the Immediate Containment Action, Root Cause, Planned Corrective Action, Implemented Corrective Action, Actions to Prevent Reoccurrence and ultimately sign off of and close the CAR.